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MANAGED VOIP
Experience the future of business communication with our Managed VOIP services. We provide a seamless and reliable voice communication solution that is both scalable and cost-effective. With advanced features like call forwarding, voicemail to email, and conferencing capabilities, your business can enjoy enhanced flexibility and productivity. Our dedicated support team ensures that your VOIP system is always running smoothly, allowing you to focus on your core business operations.
Hosted PBX (Private Branch Exchange)
Enhance your business communications with our Hosted PBX services, a flexible, scalable, and cost-effective telephony solution. Hosted in the cloud, it eliminates expensive hardware, offering seamless voice communication. Enjoy features like automated attendants, call forwarding, voicemail to email, and conferencing, all managed online. Focus on your business while we manage your communication infrastructure.
Unified Communications (UC)
Streamline business communications with our Unified Communications (UC) solutions, integrating voice, video conferencing, messaging, email, and collaboration tools into one platform. Enjoy features like presence indicators and integrated directories. Our UC services support mobility from any device, with robust security. Simplify IT, reduce costs, and boost efficiency with comprehensive support for seamless implementation and management.
SIP Trunking
Optimize your business’s voice communication with our SIP Trunking services, a cost-effective, scalable alternative to traditional phone lines. Use your existing internet for calls, reducing costs and eliminating physical lines. Enjoy enhanced call quality, reliable service, and easy integration with your PBX or UC platform. Benefit from DID, flexible call management, support for remote users, and scalable capacity with built-in redundancy and expert support.
VoIP Call Center Services
Enhance customer service with our VoIP Call Center Services, featuring ACD, IVR, call recording, real-time analytics, and CRM integration. Enjoy cost-effective, scalable solutions for seamless remote work and high-quality interactions. Our cloud-based infrastructure ensures reliable service and quick disaster recovery. Comprehensive support from setup to maintenance ensures your call center runs smoothly and efficiently.
Voicemail to Email
Enhance your communication with our Voicemail to Email service. Automatically converting voicemails into audio files, it delivers them directly to your inbox. Never miss important messages and access voicemails from any device, anywhere. Streamline responses, boost productivity, and maintain better records of voice communications. Easy setup and support are available for all configuration or usage needs.
Call Recording
Enhance your operations with our Call Recording service. Capture and securely store all phone conversations for review. Ideal for quality assurance, training, and compliance, it provides clear records of interactions. Easily search, playback, and manage calls via our intuitive interface. Enjoy encrypted, compliant storage, ensuring confidentiality and regulatory adherence. Reliable recording and dedicated support for setup and inquiries.
Interactive Voice Response (IVR)
Streamline call management with our Interactive Voice Response (IVR) system. Enhance customer experience by directing callers to the right departments. Our IVR offers customizable menus, multi-level options, and natural language processing. Reduce wait times, improve efficiency, and provide 24/7 availability. CRM integration ensures personalized interactions. User-friendly setup and comprehensive support make implementation simple.
Auto-Attendant
Optimize call routing with our Auto-Attendant service, a virtual receptionist that answers and directs calls to the right extensions or departments. This feature offers a professional first impression, reduces wait times, and enhances customer satisfaction. Customizable greetings, multi-level menus, and seamless integration make setup easy. Available 24/7, it ensures efficient call handling even after hours. Our support team assists with configuration.
VoIP Analytics and Reporting
Elevate call center performance with our VoIP Analytics and Reporting. Access metrics like call volume, duration, wait times, and resolution rates to identify trends and improvements. Real-time dashboards and customizable reports monitor KPIs for data-driven decisions. Integrate seamlessly with your CRM for a holistic view. Optimize operations, enhance service, and drive growth. Our support team assists with setup and interpretation.
VoIP Fax Services
Enhance document transmission with our VoIP Fax Services, offering a reliable alternative to traditional fax machines. Transmit faxes over the internet, eliminating dedicated fax lines and reducing costs. Send and receive faxes from email, computer, or mobile device, integrating seamlessly with your workflow. Enjoy secure encryption, automatic retries, and delivery confirmations. Easy setup and support ensure smooth operation.
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At Tek Pinnacles MSP, we deliver robust IT and digital marketing solutions to drive business growth. Our certified professionals ensure seamless IT infrastructure, secure networks, and efficient data migration. We prioritize transparency, customized solutions, and outstanding support to achieve measurable outcomes and success for our clients.
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